Orders & Delivery

The process for initiating a purchase on Futugo is conducted through a user-friendly platform. Customers are required to select their preferred items, specify size and color preferences, and add them to their cart. The subsequent checkout process employs a secure and standard model, without imposing specific eligibility criteria or restrictions on order placement.

Following the successful completion of an order, Futugo promptly issues a comprehensive order confirmation email to the customer. This correspondence includes a detailed order summary, payment confirmation, and pertinent tracking information, ensuring transparency and providing customers with comprehensive information at each stage of the purchase process.

Futugo is committed to providing efficient delivery services for orders. Estimated delivery times may vary based on the selected service, the item's origin, and the destination. Express delivery options are available for most destinations, with the available options displayed during the checkout process. It's important to note that Futugo mandates a signature for all orders.

- Express Shipping

- Standard Shipping

Customers can readily track their orders using a unique tracking number provided by Futugo's trusted logistics partner. This feature enables customers to monitor the real-time progress of their ordered items during transit, enhancing overall transparency in the delivery process.

Customers may request a one-time modification to the delivery address following the first failed delivery attempt by our logistic partner. Such requests must be submitted to our logistics partner. After this one-time modification, any further changes to the delivery address may not be accommodated.

If a customer wishes to cancel an item, the ability to do so depends on the stage of the delivery process. If the item has already been dispatched, cancellation may not be possible. However, customers have the option to refuse acceptance upon delivery.

For any order modifications or cancellations, please contact our customer support team directly. We are here to assist you with any inquiries or concerns.

In the rare occurrence of delivery issues, such as delays or damaged items, Futugo adheres to industry-standard protocol. To expedite resolution and ensure a seamless experience, customers are invited to contact Futugo's dedicated customer support team. Detailed contact information is readily accessible on Futugo's official website.

In instances where circumstances beyond Futugo's control impact order processing or delivery, the company adheres to widely accepted industry practices. Customers seeking further insights into Futugo's approach to force majeure events are encouraged to review the detailed clauses outlined in its policies.