Payment & Pricing

Payment Options:

Futugo offers a variety of standard payment options to enhance convenience and flexibility for our customers. These options include but are not limited to:

  • Credit and Debit Cards
  • Bank Transfers
  • Digital Wallets
  • Klarna
  • Other Standard Payment Methods


As part of our commitment to providing a seamless shopping experience, Futugo is pleased to offer Klarna as a payment option. Klarna provides our customers with additional flexibility, allowing them to choose from various payment plans, such as Pay Later or Pay in Installments, according to their preferences."

Pricing and Currency:

Prices on Futugo are determined by each partner boutique. Therefore, the price of the same item may vary depending on its origin and your location. Placing an item in your shopping bag or wishlist won't reserve it at a particular price. However, Futugo is committed to offering you the best available price to your destination at the time of order placement.

Supported Currencies:

The currencies available for shopping on Futugo are determined by your delivery destination. Currency options will be displayed at checkout before placing your order. If your local currency is unavailable, your order will be charged in USD at a competitive exchange rate unless you are paying with cryptocurrency.

Payment Timing:

If you pay by debit card, credit card, PayPal, or cryptocurrency, Futugo will take payment when you place your order.

Customs Duty:

The payment of customs duty is the responsibility of the customer. It is a fee levied by the government on imported goods, and as a business, we do not include this fee in our pricing. Therefore, customers should be aware that they may be required to pay customs duty upon receiving their imported items. We strive to provide transparent pricing and ensure that our customers are informed about any additional costs associated with importing goods. If customers have any questions or concerns regarding customs duty, we are here to assist them and provide guidance throughout the purchasing process.

Security of Personal Details:

Futugo ensures the confidentiality of your personal information. Your details are kept confidential and shared only with your consent or if legally permitted.

PSD2 (Payment Services Directive 2):

PSD2 is a European regulation designed to enhance online payment security. Customers placing orders within Europe may be directed to a 3D Secure authentication process as required by their banks.

Payment Steps and Support:

Customers experiencing difficulties placing an order due to payment issues can contact Futugo's Customer Service team for assistance. For orders within Europe, the 3D Secure authentication process may require confirmation through SMS, email, or TouchID.

Klarna Details:

Klarna offers flexible payment options, including Buy Now, Pay Later. Eligibility criteria apply, and Klarna may perform a soft search with a credit agency to assess qualification. Klarna's privacy policy governs the processing of personal data during payment.

Klarna Eligibility and Order Handling:

To use Klarna solutions, customers must be at least 18 years old. Buy Now, Pay Later solutions are subject to financial circumstances. Klarna will cancel future scheduled payments and process refunds upon acceptance of a cancellation or return by Futugo.

Late Payment and Debt Collection:

Customers failing to pay on time will be notified by Klarna, but late fees or interest will not be charged. Credit scores will not be impacted by Klarna usage. In case of default, Klarna may engage with an external debt collection agency as a last resort.